All of our Patron Services library technicians will be able to help with questions about Interlibrary Loan. If you need help, you can email the Patron Services desk at circ@uncp.edu or call 910.521.6516.
Mary Livermore Library offers access to a vast number of physical and electronic resources. However, sometimes the library doesn't buy access to that content. Instead, we can borrow most books, articles, and occasionally, videos from other libraries.
Mary Livermore Library does not charge for Interlibrary Loan requests. If there is a copyright cost, you may be notified and asked if you are willing to pay that cost before the item is ordered.
ILL should not be used for Course Reserves - most libraries lend a book under the assumption that it is for individual use only. Please use the Course Reserve Guide for help with placing Course Reserve requests.
Copyright Declaration
The copyright law of the United States (title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted material, including Interlibrary Loan.
Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specific conditions is that the photocopy or reproduction is not to be “used for any purpose other than private study, scholarship, or research.” If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of “fair use,” that user may be liable for copyright infringement.
This institution reserves the right to refuse to accept a copying/Interlibrary Loan order if, in its judgment, fulfillment of the order would involve violation of copyright law.
When you are searching the library catalog, Primo, and you can't find what you are looking for, there is a link at the top of the window where you can expand your search.
Clicking expand your search will change the search parameters so you are searching items outside of Mary Livermore Library. This will show "Beyond My Library" in the search bar. You will continue to search outside of the library until you click "Back to library search results" under the search bar.
Once you find an item you want, your should click on it to open the details pane. There will be information about how to get a physical or digital copy here. If you can see a time frame in these boxes, that means the book is available through interlibrary loan. If there is no time listed, we may not be able to fill that request.
If you decide to get a digital chapter, please include the chapter title as well as any other information that will help to identify your request.
Once you put a request in, you can view its progress in your Primo account > My Requests.
Once you are in My Requests, you can expand the record and view the progress.
When you ask for a digital copy, you can access those documents in two locations.
Firstly, you will receive an email with a link to download your article. You can see an example of this email below.
Secondly: You will be able to download your article from your Primo account > My Requests.
Once you are in My Requests, you can expand the record and use the download option. You will only have permission to download the article twice, so remember to save the article on your device if you want to return to it in the future.
When you ask for a physical copy, you will be able to pick up that item in the library when it arrives.
You will receive an email letting you know your item has been delivered and is waiting for you at the front desk. You can see an example of this email below. You have one week to pick up that item. If you can't come in for some reason, please email us and we will extend the pick up time period. When you are finished with your item, you can return it to the front desk or to the library book drops.
If you have expanded your results and still have not found what you are looking for, you can submit a blank form. At the top of the search, you will have the option to "Click Here to Send a Request." Selecting this will open the blank form page.
The first option on this page will be to select citation type: Book or Article. On the book form, only title and ISBN number are required. The ISBN number will allow the library to confirm they are getting the correct item for you. You will be able to find the ISBN number from any vendor that sells the item.
On the article form, you will need the article and journal title and ISSN number. The ISSN number will allow the library to confirm they are getting the correct item for you. If you can find the DOI number, copy it into the correct box and click Auto Fill, all of the necessary information will auto populate.
