Electronic Resources:
Library Databases:
Linking to library resources from Primo:
If you want to link to library resources, the best way to do so is by using the "permalink" found in the Primo record. This ensures you're always prompted to log in and can access the materials even if you're off-campus.
Here's how to find the permalink in Primo:
Search for the desired resource in Primo.
Click on the title of the resource to open its Primo record.
Look for the “Get Permalink” button in the "Actions" section, just below the title.
Click on "Copy Permalink to Clipboard."
Paste the permalink wherever you would like the resource to be linked.
Linking to library resources from databases:
To link directly to library resources from within databases, always use the "Copy URL" or "Share" option (the exact wording varies by database) rather than copying from the address bar. This method is more efficient because it typically embeds our library's proxy or customer information directly into the URL, ensuring seamless access for all, including off-campus users.
Start from the Library Website:
2. Clear Your Browser's Cache and Cookies:
3. Try a Different Browser:
4. Check Browser Settings:
5. Off-Campus Access Specifics:
6. Common Error Messages and What They Mean:
7. Specific Content Checks:
8. Gather Information for a Report an Access Issue form:
If the above steps don't resolve the issue, you'll need to submit a ticket. To help the library staff, be prepared to provide the following information:
By performing these basic troubleshooting steps and gathering relevant information, you can often resolve the issue yourself or provide library staff with the necessary details to quickly assist you.
All current UNCP students, faculty members, and employees with an active UNCP account can access a majority of Libraries-subscribed databases and online resources from an off-campus location.
Users should sign in with: username@uncp.edu or username@bravemail.uncp.edu
If students are unable to sign-in via Microsoft Azure, they can try changing the account password.
UNCP faculty, staff, and students can use Frame to mimic on-campus access.
Off-campus access to our databases and online resources is restricted to current students, staff and faculty. Public patrons can use the public computers located on the first floor of the library to access our resources without an account. Please use our Contact Us page for more information.
If you don’t find what you need, please use our Contact Us page, submit an interlibrary loan request, or submit a purchase suggestion.
If you’re having difficulty with locating specific resources in our databases, please use our Contact Us page, or email us at ref.desk@uncp.edu
If you’re having difficulty with accessing library resources after following the above guidelines, please Report an Access Issue.
University of North Carolina at Pembroke
PO Box 1510
1 University Drive
Pembroke, NC
28372-1510
910.521.6000